About FCA Consumer Duty

“Consumer Duty” rules introduced by the Financial Conduct Authority (FCA) aim to set clear standards for the protection of financial consumers. The duty is based on Principle 12 and it simply states that a firm must act to deliver good outcomes for the customers.
FCA Consumer Duty Courese

FCA Cross Cutting Rules

The FCA has introduced a set of cross cutting rules and guidance to set the standards and what FCA expects from the firm. The cross cutting rules are:

  • Act in good faith.

  • Avoid causing foreseeable harm to customers.

  • Enable and support customers to pursue their financial objectives.

Our Four Outcomes

Four Outcomes of the duty are the key requirements which the firms must demonstrate in order to comply with the Duty requirements. The four outcomes are:

  • Product and Services

  • Price and value

  • Customer understanding

  • Customer Support

‘The FCA Consumer Duty’ course is tailor made for the MSB personnel to know and understand the requirements of the duty.

Course curriculum

    1. Introduction to FCA Consumer Duty

    1. Chapter 1 - Consumer Duty & it's Scope

    2. How well did you understand this chapter?

    1. Chapter 2 - Principle 12

    2. How well did you understand this chapter?

    1. Chapter 3 - Cross Cutting Rules

    2. How well did you understand this chapter?

    1. Chapter 4 - Consumer Duty Outcomes

    2. How well did you understand this chapter?

    1. Test your skills

About this course

  • £99.00
  • 10 lessons

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