FCA Consumer Duty
A 2.5-hour course outlines the requirements applicable to the MSB's according to the Consumer Duty. The course is designed specifically for MSB personnel and is divided into 4 chapters.
The FCA has introduced a set of cross cutting rules and guidance to set the standards and what FCA expects from the firm. The cross cutting rules are:
Act in good faith.
Avoid causing foreseeable harm to customers.
Enable and support customers to pursue their financial objectives.
Four Outcomes of the duty are the key requirements which the firms must demonstrate in order to comply with the Duty requirements. The four outcomes are:
Product and Services
Price and value
Customer understanding
Customer Support
‘The FCA Consumer Duty’ course is tailor made for the MSB personnel to know and understand the requirements of the duty.
Introduction to FCA Consumer Duty
Chapter 1 - Consumer Duty & it's Scope
How well did you understand this chapter?
Chapter 2 - Principle 12
How well did you understand this chapter?
Chapter 3 - Cross Cutting Rules
How well did you understand this chapter?
Chapter 4 - Consumer Duty Outcomes
How well did you understand this chapter?
Test your skills