How you function in your role at work is defined by your soft skills. Interpersonal skills, communication skills, listening skills, time management, empathy and patience are among the top soft skills that come handy in almost every situation.
Soft skills are essential for success of any job role but particularly important in customer-based businesses. When in direct contact with a customer, multiple soft skills are required in listening to a customer and providing service. Soft skills are also important in dealing in-office business among coworkers.
